Refund Policy
Freshness First
Because our masalas and gojjus are freshly prepared in small batches with no preservatives, we handle returns and refunds a little differently than typical retail products. Our priority is ensuring you receive the highest quality, authentic blends.
Damaged or Tampered Orders
If your order arrives damaged, leaking, or tampered with, please contact us within 48 hours of delivery at 9986818689 or support@puliyogarecompany.com with photos of the product and packaging. We will offer a replacement or full refund once verified.
Wrong or Missing Items
If you receive an incorrect item or your order is incomplete, let us know within 48 hours of delivery and we’ll arrange a replacement or refund immediately.
Quality Concerns
If you’re unhappy with the quality of a product, reach out within 7 days of delivery. We’ll carefully review the concern and offer a replacement or refund at our discretion.
Non-Returnable Items
As these are consumable food items, we cannot accept returns of opened, used, or consumed products for reasons unrelated to quality or damage.
Refund Timelines
Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery (COD) orders, our team will request your UPI ID or bank details to process the transfer.
How to Request a Refund
Contact us via WhatsApp (9986818689) or email (support@puliyogarecompany.com) with your order number and details of the issue.